Union Perks Products
Union Perks Products are print-on-demand items, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, or color, or simply changed your mind.
You should inspect all products as soon as you get your order. If any product is defective or appears to have been damaged during shipping, you may contact our Support team for help in resolving the issue by email at orders@unionperks.com or by phone at 1-855-737-5487. Include your order number, contact information, and proof of the defects/damage. Issues must be raised within 3 days from the date you receive it (or the date it was scheduled to arrive).
If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.
Please note: If the order shipping details were incorrect, or if the customer ordered the wrong size or color, Union Perks will not be held responsible and will not offer replacements or refunds. You are responsible for providing the correct information to us.
Please make sure to check out the size guide before you place any order. Once the artwork is approved it is final
Cancellation
Cancellation of orders may be made initially by telephone contact, or e-mail, however, following this, The Union Perks store will need formal notification in writing to orders@unionperks.com. The client will then be invoiced for all work completed that will have been made at the time of first ordering.
***Please note: any cancellations which are not formally confirmed in writing and received by Union Perks store within 24 hours of such instruction being issued, will be liable for the full quoted cost of the product
Need help?
Contact us at orders@unionperks.com for questions related to Union Perks Products refunds and returns.